Shipping policy

Shipping Policy

Effective Date: January 1st 2018

Thank you for choosing SOAPATOPIA for your shopping needs. We strive to provide you with high-quality products and exceptional customer service. This Shipping Policy outlines the terms and conditions regarding the shipping of your orders.

1. Order Processing:

All orders placed on our website will be processed within 3 TO 4 business days from the date of order placement. Once your order is confirmed and payment is successfully processed, we will begin preparing your items for shipment.

2. Shipment Method:

We partner with reliable courier services to ensure the safe and timely delivery of your purchases. The shipping method selected during checkout will determine the estimated delivery time and any associated costs.

3. Estimated Delivery Time:

The estimated delivery time provided during checkout is an approximation and may vary due to factors beyond our control, such as weather conditions, customs clearance in case of international shipments and unforeseen logistical issues.

4. Tracking Information:

Upon shipment, you will receive an email/ whats app/ sms notification containing tracking information for your order. This information will allow you to monitor the progress of your shipment and receive updates on its status.

5. Responsibility Transition:

Once your order is handed over to our courier partner, our responsibility for the order ends. Any further handling, transportation, and delivery-related matters become the responsibility of the courier service. We are not liable for any delays, damages, or losses incurred during transit. NO REFUNDS WILL BE GIVEN

6. Address Accuracy:

It is the customer's responsibility to ensure that the shipping address provided during checkout is accurate and complete. We will not be held responsible for orders delivered to incorrect addresses due to customer-provided information.

7. Shipping Charges:

Shipping charges, if applicable, will be displayed during the checkout process. These charges are determined based on the shipping method selected and the destination of the order.

8. Shipping Restrictions:

Some items may have shipping restrictions or be prohibited in certain locations due to legal or regulatory reasons. It is the customer's responsibility to be aware of any such restrictions and comply with them.

9. Order Tracking:

You can track the status of your order using the provided tracking number on the courier service's website. Please note that tracking information may take some time to update after your order is shipped.

10. Lost or Damaged Shipments:

In the unfortunate event that your order is lost or damaged during transit, we will work with the courier service to initiate an investigation. While we will do our best to assist in resolving such issues, we cannot guarantee outcomes beyond our control.

By placing an order with SOAPATOPIA, you acknowledge and agree to the terms outlined in this Shipping Policy. We value your business and are here to assist you with any questions or concerns you may have regarding the shipping of your orders.

If you have any questions or require further clarification, please don't hesitate to contact our Customer Support team at SUPPORT@SOAPATOPIA.COM

Thank you for choosing SOAPATOPIA!