At SOAPATOPIA, we strive to ensure your complete satisfaction with every purchase. However, we understand that sometimes a product may not meet your expectations. That’s why we offer a straightforward return and refund policy to make your shopping experience hassle-free.

Returns

1. Eligibility

• Items must be returned within 5 days of delivery.
• The product must be unused, in its original packaging, and in the same condition as received.
• Certain items, such as perishable goods, fragrance oils, and essential oils, are not eligible for return.

2. Return Process

• Contact our customer service team at support@soapatopia.com / soapatopia@gmail.com or WhatsApp: 8825479339 to obtain a Return Merchandise Authorization (RMA) number.
• Clearly write the RMA number on the outside of the package.
• Ship the product back to us using a trackable shipping method.
• Once we receive and verify the returned item, we will issue a refund to the original payment method within 5 business days.

3. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Refunds

1. Refund Process

• Refunds will be issued to the original payment method used for the purchase.
• Please allow 4 business days for the refund to reflect in your account after processing.

2. Partial Refunds

• No partial refunds are provided.

3. Non-Refundable Items

• Shipping charges and applicable taxes are non-refundable.
• Gift cards and promotional items cannot be refunded.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund based on your preference. Note: An unboxing video is a compulsory requirement for us to accept returns on damaged or defective items.

Cancellation Policy

• Orders cannot be canceled once placed.
• However, you may edit the items in your order by contacting us on WhatsApp at 8825479339 before shipment.
• Any price difference must be paid by the customer before shipping.

Contact Us

For any questions or concerns, feel free to reach out on WhatsApp: 8825479339 or Email: support@soapatopia.com / soapatopia@gmail.com. We are here to assist you and ensure your shopping experience with SOAPATOPIA is enjoyable and stress-free.

Note: Soapatopia reserves the right to amend or modify this policy at any time without prior notice.