Effective Date: January 1, 2018

Thank you for choosing Soapatopia. We are committed to providing high-quality products and seamless customer service. This Shipping Policy outlines our terms and conditions regarding order shipments.

1. Order Processing

• Orders are processed within 3 to 4 business days from the date of order placement.
• Once payment is confirmed, we begin preparing your items for shipment.

2. Shipment Method

• We partner with trusted courier services to ensure safe and timely delivery.
• The shipping method selected at checkout determines the estimated delivery time and cost.

3. Estimated Delivery Time

• Estimated delivery times provided at checkout are approximate and may vary due to:

4. Tracking Information

• Once your order is shipped, you will receive tracking details via email, WhatsApp, or SMS.
• This allows you to monitor the progress of your shipment in real time.

5. Responsibility Transition

• Once the order is handed over to the courier service, our responsibility ends.
• We are not liable for delays, damages, or losses during transit. No refunds will be provided for such instances.

6. Address Accuracy

• Customers must provide an accurate and complete shipping address at checkout.
• We are not responsible for orders delivered to incorrect addresses due to customer-provided errors.

7. Shipping Charges

• Shipping costs, if applicable, are displayed at checkout and vary based on:

8. Shipping Restrictions

• Some items may have shipping restrictions due to legal or regulatory reasons.
• Customers are responsible for ensuring compliance with local shipping regulations.

9. Order Tracking

• Orders can be tracked using the provided tracking number on the courier service’s website.
• Tracking updates may take time to reflect after shipment.

10. Lost or Damaged Shipments

• If your order is lost or damaged during transit, we will work with the courier to investigate.
• While we will assist in resolving issues, we cannot guarantee outcomes beyond our control.

By placing an order with Soapatopia, you acknowledge and agree to this Shipping Policy.

For any inquiries, contact our Customer Support Team at support@soapatopia.com.

Team Soapatopia, Salem